Refund & Cancellation Policy

Last updated: May 6, 2026

1. Overview

TaxFiler AI provides digital tax preparation and filing services for Pakistani taxpayers, including National Tax Number (NTN) registration with FBR/PRAL, income tax return preparation, and submission via FBR IRIS. This policy explains when you can cancel an order and when you are eligible for a refund.

2. Cancellation of Orders

You may cancel any service before work has commenced on your file. Once you have placed an order, you can request cancellation by emailing [email protected] or messaging us at +92 322 2344433.

  • Before assignment to a CPA: You may cancel the order at any time and receive a full refund.
  • After assignment to a CPA but before filing: You may cancel and receive a partial refund (service fee minus any work already performed by the CPA).
  • After submission to FBR: Cancellation is not possible because the return has been filed and accepted by the Federal Board of Revenue.

3. Refund Eligibility

You are eligible for a full refund of the service fee if:

  • You request cancellation within 7 days of payment and your tax return has not yet been submitted to FBR.
  • We are unable to file your return due to an issue on our side (for example, an unresolved system outage, a CPA shortage, or a service-level failure).
  • You are charged twice for the same service due to a payment-gateway error.
  • Your NTN registration with FBR/PRAL fails for reasons within our control and cannot be re-attempted.

You are not eligible for a refund if:

  • Your tax return has already been submitted to FBR via IRIS.
  • You provided incorrect, incomplete, or fraudulent information that led to a rejected or penalized return.
  • FBR penalties are assessed against you for late filing despite us filing on time, or for tax liabilities owed to FBR (TaxFiler AI files returns; tax payments to FBR are your responsibility).
  • You change your mind after a CPA has completed substantive work on your return.

4. How to Request a Refund

To request a refund, contact us through any of the following:

Please include your order reference, the email address used at checkout, and a brief description of the reason for your refund request. We will respond within 2 business days with a decision.

5. Refund Processing Time

Approved refunds are processed within 7 to 10 business days from the date of approval. The exact timing depends on the original payment method:

  • Card payments (Safepay): Refunded to the original card; the funds typically appear on your statement within 7 to 10 business days, subject to your bank.
  • Bank transfer: Refunded to the bank account from which payment was received within 3 to 5 business days.

We do not charge any fee for processing a refund. Any third-party gateway or bank charges on the original transaction are non-refundable.

6. Service Re-Filing & Revisions

If your filed return contains errors caused by us, we will revise and re-submit the return at no additional charge. If errors are due to information you provided, return revision is available for Rs. 500.

7. Disputes

If you are not satisfied with the resolution of your refund request, you may escalate to our customer support team for senior review. We aim to resolve disputes within 14 days of escalation. Any unresolved dispute will be governed by the laws of the Islamic Republic of Pakistan as set out in our Terms of Service.

8. Contact

For any question about cancellations or refunds, reach us at [email protected] or +92 322 2344433. See our Contact page for full contact details.